Terms and Conditions

Website: https://sgvpaarogyam.com/These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, or “You”) and SGVP Aarogyam, having its registered office at SGVP Campus, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 382481 (“Company”, “We”, “Us”, or “Our”).

1. Acceptance of Terms

By accessing this website or purchasing any product, you agree to these Terms, our Privacy Policy, and our Shipping & Refund Policies. If you do not agree to these terms, you must immediately discontinue use of the site.

2. User Eligibility & Account Security

  • Age: You must be at least 18 years old to use this website.
  • Accuracy: You agree to provide accurate, current, and complete information during the checkout or registration process.
  • Confidentiality: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your sole responsibility.

3. Medical Disclaimer & Safety Warning

Ayurveda is a holistic science, and its efficacy depends on individual body types (Prakriti).

  • Informational Purposes: The content on this website is for educational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
  • No Doctor-Patient Relationship: Use of this site or purchase of products does not establish a doctor-patient relationship.
  • Consultation: We strongly recommend consulting a Registered Medical Practitioner (RMP) or an Ayurvedic Vaidya before starting any new supplement, especially for chronic conditions or during pregnancy.

4. Prescription-Only Products

Certain products on our website fall under Schedule E(1) of the Drugs and Cosmetics Rules, 1945.

  • Orders for these products will only be processed upon the submission of a valid prescription.
  • We reserve the right to verify the prescription and cancel the order if the documentation is found to be invalid or missing.

5. Product Representation & Batches

  • Natural Variations: Since our products are herb-based, slight variations in color, aroma, or consistency between batches are natural and do not indicate a defect.
  • Availability: All orders are subject to stock availability. We reserve the right to limit quantities or discontinue products without notice.

6. Pricing, Payments & Taxes

  • Currency: All prices are listed in Indian Rupees (INR).
  • Taxes: Prices are inclusive of GST (Goods and Services Tax) as applicable by the Government of India.
  • Payment Security: We use secure third-party payment gateways. We do not store your credit card or net banking details.

7. Intellectual Property Rights

The "SGVP Aarogyam" name, logo, website design, product formulations, and all text/media are the intellectual property of SGVP Aarogyam.

  • Unauthorized use, reproduction, or distribution of this content for commercial purposes is strictly prohibited and may lead to legal action.

8. Limitation of Liability

To the fullest extent permitted by law, SGVP Aarogyam shall not be liable for:

  • Any allergic reactions or side effects resulting from the use of products without medical supervision.
  • Indirect, incidental, or consequential damages arising from the use or inability to use the website.
  • Delays in delivery due to courier partners or "Acts of God" (Force Majeure).

9. Prohibited Conduct

You agree not to:

  • Use the website for any fraudulent activities or to impersonate any person.
  • Attempt to interfere with the website’s servers or security.
  • Extract data through automated "scraping" tools.

10. Termination

We reserve the right to terminate your access to the website or cancel your orders at our sole discretion, without notice, if we believe you have violated these Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute or claim arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

12. Grievance Redressal

In compliance with the Information Technology Act and Consumer Protection Rules, please contact our Grievance Officer for any concerns:

  • Name: SGVP Aarogyam
  • Address: SGVP Aarogyam, SGVP Campus, S.G. Highway, Ahmedabad - 382481
  • Email: aarogyam@sgvp.org
  • Phone: +91 9459595656